1. Service Authorization 🚗🔧

• By booking, the client agrees to pay a call-out fee regardless of repair outcome.
• Call-out fee is non-refundable unless agreed otherwise in writing.
• If on-site repair is not possible, technician may:
  • Take the device for workshop repair (with consent).
  • Recommend parts for client to purchase independently.

2. Client Responsibility 🧾

• Client confirms legal ownership of the device and its data.
• If client supplies parts:
  • They are responsible for compatibility.
  • Incorrect parts or additional faults incur call-out + 2 hours labour.

3. No Fix, No Fee Policy ❌💸

• If technician cannot diagnose or repair, only call-out fee is charged.
• Client refusal.
• Missing parts or software.
• Client declines replacement of faulty component.

Then call-out + 2 hours labour applies.

Policy excludes:

• Data recovery.
• Virus/malware removal.
• Damage from lightning or catastrophic events.

4. Liability & Disclaimer ⚠️

• We are not liable for data loss, equipment damage, or indirect losses.
• Clients must back up data before service.
• All services are provided on a best-effort basis.

5. Confidentiality 🔐

• Client data is confidential and only shared with authorized staff or as required by law.

6. Payment Terms 💳

• Payment is due upon completion of service.
• Devices are returned only after full payment.
• Client covers any transport or shipping costs.

7. Warranty 🛠️

• 60-day warranty on hardware repairs.
• Warranty void if device is tampered with or seals are broken.
• No warranty on software or data recovery.

8. Dispute Resolution ⚖️

• Disputes resolved via arbitration under UK business law.
• Arbitration held in Northern Ireland; local laws apply.
• Both parties waive jury trial rights.